Conditions of Use

Terms and Conditions
Please read the terms and conditions below carefully. Your use of our website will indicate
to us at CoolDrives.com that you have accepted our terms and conditions as stated below.

Prices
CoolDrives.com reserves the right to change our pricing at any time without advance notice. We
also reserve the right to correct any typographical errors without advance notice.

Shipping
We use UPS for shipping. Please make sure that the ship-to information is accurate before
submitting your order. If you need to make a change on your ship-to address after you
place your order, contact us immediately and we can change the ship-to address before
we give it to UPS. UPS will return packages to us that cannot be delivered and we will
contact the customer to obtain an accurate ship-to address. In this case, additional
shipping charges will apply to re-send the package. Shipping costs are calculated via the
shopping cart and you can review the various shipping options prior to actually placing
your order.

Once your order is shipped, you can will receive email on how to track your order thru
UPS Quantum View Database System. Note that you can go to www.ups.com and enter
the tracking number that is emailed to you to track your order. Most orders will ship the
next business day unless the item is not immediately available. For urgent orders such as
overnight and 2nd day air, we get them out the same day.

Returning Items
Click Here

Important - Special Orders
Some items are available only as special orders (custom and non-stock). Please note that
special order items cannot be cancelled or returned once we process your order.

Disclaimer
CoolDrives.com attempts to make sure that all data (content and pricing) presented at our
website is up to date and accurate. We strive in making it our business to present accurate
information to our customers. We know that our customer is the driving force behind our
success so we are committed to offering you competitive prices and the best service you
deserve. In the meantime, CoolDrives.com will not be responsible for loss of data, damage to
equipment or damage to property resulting from the use of our products. We reserve the
right to change our policies at any time.

Trademarks
All trademarks referenced on our website are the property of CoolDrives.com, the respective
manufacturer or distributor.

*** SEARCH COOLDRIVES SITE:

*** Can't find that item you're looking for? Please let us know what we should bring in stock.

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FREE HELP FORM

We are Located in Clearwater Florida 33762 USA. You may use our Web Form for FREE SERVICE as WE DO NOT PROVIDE PHONE SUPPORT. Sometimes you need a product in a flash and just want to verify an item is in stock. Other times you have a specific question regarding a product, shipping method, or your order. Use the form below and we will help.
Name (*Required)

Email (*Required)

Phone: (*Required)

Order Number / Item Number

Subject / Part# / Problem Title:

Description
Please be as detailed as possible with your description. The more complete your information is the faster we can return an answer.
QUESTION ON ITEM FROM COOLDRIVES.com:

Priority

Emergency?

Question is about?

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Why buy from CoolDrives.com ?

***** Top Rated Yahoo Store, Quality Innovative Products , Great Prices, Friendly E-Mail Service, Next-Day shipping*, Low shipping rates, Established 1997, Security and privacy, Fair Return Policy

Before purchasing any enclosure please verify any compatibility issues either with existing hardware or software as ALL ENCLOSURE SALES ARE FINAL. Due to the volume of uninformed purchases, enclosures can be returned FOR WARRANTY REPAIR ONLY.

When Selecting/Purchasing empty enclosures specific hard drive power consumption calculation is left to the end user, improper power calculation by the user can result in drive and or enclosure faliure and this is NOT Covered Under Warranty.

*** Please use our Pre-Sales support online-form for any questions concerning enclosures.

Firewire Products by APDrives CoolUSB CoolRAID SATACables SataAdapters CableMAX GearMO SerailStuff OXGear UNITEX SERIALGear SATAPRO SATAGear CoolGearMax SATAVault CoolGear CaseGear KVMGear EXPRESSCARD PCI-E Gear DVIGear USBMax CoolDrive SecureDisk SecureGear CaseGear and Much More.
Note: Assembly of Drive Enclosures requires both mechanical and computer skills THERE IS A 25% RESTOCKING FEE ON ALL RETURNS.
ALL ENCLOSURE SALES ARE FINAL.
Due to the volume of uninformed purchases, enclosures can be returned FOR WARRANTY REPAIR ONLY (NO REFUNDS).

Have Questions? Our Tech Guys Can Help!
Support Center Hours: 11AM EST - 4 PM EST Monday - Friday Only!

Conditions of Us e Security I nfo Shipping Info Customer Care
Copyright @ 1997-2009 CoolDrives and its licensors. All Rights Reserved.

CABLEO / QCUSA. Part of COOLDrives Family All Rights Reserved.
Fax: (727) 209-1302

E-mail is the recommended and least costly (no long distance charges) method of contacting us.

Just in case your question requires a voice call follow up, please include your daytime phone number.

Voice mail messages: To call our voice mail center, dial 1 (727) 209-1300.

Please include your e-mail address as most questions can be answered more quickly and completely with an e-mail response

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Item Appearance will Vary, Specifications are subject to change without prior Notice!