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Shipping Info

Tracking Your Package
Once your order is shipped you will receive email notifications to the email address you used to
place your order from "QuantumView", which is a UPS notification service.  Your UPS
tracking number will be located in these emails with easy to launch web links to allow you to
track your package.  In addition, QuantumView will send you updates on the status of your
shipment such as any delays, when it was delivered, etc.   

How to Determine Shipping Costs Prior to Buying
The easiest way to determine the shipping costs of the various options is to go ahead and add
the items you wish to purchase to the shopping cart.  Next step is to proceed to go thru the
check out process where you can select the method of shipping such as UPS Ground, 2nd
Day Air, etc.  The "Review" stage is where you can see your total purchase with the specified
shipping costs.  To get to this part, you will need to put in your address  information. Shipping
cost will be calculated based on the weight of the products, the destination and the shipping
method you select. Keep in mind that it is more cost effective to ship several items than it is for
just one.

Shipping Methods
In the event that the shipping method you selected is not supported for your destination (for
example, APO/FPO is intended for off-shore military destinations only) the order will be
cancelled with the reason why so you can select the correct shipping method.  Most orders
will ship within 3-business days unless the item is not immediately available. For urgent orders
such as overnight and 2nd day air, we TRY to ship them the same day if ordered before noon.




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FREE HELP FORM
We are Located in Clearwater Florida 33762 USA. You may use our Web Form for FREE SERVICE as WE DO NOT PROVIDE PHONE SUPPORT. Sometimes you need a product in a flash and just want to verify an item is in stock. Other times you have a specific question regarding a product, shipping method, or your order. Use the form below and we will help.
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Why buy from CoolDrives.com ?

  • ***** Top Rated Yahoo Store, Quality Inovative Products , Great Prices, Friendly E-Mail Service, Next-Day shipping*, Low shipping rates, Established 1997, Security and privacy, Fair Return Policy

    Before purchasing any enclosure please verify any compatibility issues either with existing hardware or software as ALL ENCLOSURE SALES ARE FINAL. Due to the volume of uninformed purchases, enclosures can be returned FOR WARRANTY REPAIR ONLY.

    *** Please use our Pre-Sales support online-form for any questions concerning enclosures.


    • Firewire Products by CableMAX UNITEX SERIALGear SATAVault CoolGear CaseGear KVMGear EXPRESSCARD PCI-E Gear DVIGear USBMax CoolDrive SecureDisk and Much More.
  • Note: Assembly of Drive Enclosures requires both mechanical and computer skills THERE IS A RESTOCKING FEE ON ALL RETURNS







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    Have Questions? Our Tech Guys Can Help!
    Support Center Hours: 10AM EST - 5 PM EST Monday - Friday Only!



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    Copyright @ 1997-2008 CoolDrives and its licensors.  All Rights Reserved.


    QCUSA. Part of COOLDrives Family All Rights Reserved.
    Fax: (727) 209-1302

    E-mail is the recommended and least costly (no long distance charges) method of contacting us.

    Just in case your question requires a voice call follow-up, please include your daytime phone number.

    Voice mail messages: To call our voice mail message center, dial 1 (727) 209-1300.

    Please include your e-mail address as most questions can be answered more quickly and completely with an e-mail response




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